Skip to main content

Illumio Install, Configure, and Upgrade Guide 24.2.20

Generate NEN Reports

You can generate NEN health and support reports as well as enable/disable debug mode logging. These provide information useful for troubleshooting issues with your NENs.

Health Report

  • Appears onscreen only

  • Includes the following information

  • nen-health-report.png

To generate a NEN health report only:

  1. Establish a secure shell connection (SSH) to the NEN you want to investigate

  2. Issue the following command:

    sudo -u ilo-nen /opt/illumio-nen/illumio-nen-ctl health
Support Report

A Support Report is a unique generated file saved to the /tmp directory. It includes the following information and data:

  • A Health Report (see the image above)

  • NEN logs

To generate a NEN support report:

  1. Establish a secure shell connection (SSH) to the NEN you want to investigate.

  2. Run the following command:

    sudo -u ilo-nen /opt/illumio-nen/illumio-nen-ctl support-report

  3. On successful completion, the command indicates where you can find the file so that you can copy the support report off the NEN.

Debug Mode Logging

You can turn debug mode logging on or off. When enabled, debug mode logging provides detail for the network_enforcement_service. The following command allows you to show the current debug mode node status or turn debug logging mode on or off dynamically:

sudo -u ilo-nen /opt/illumio-nen/illumio-nen-ctl debug-mode status/on/off [--all-nodes]