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Illumio Core 24.5 Administration Guide

VEN Support Reports

A workload's support report provides diagnostic information for selected workloads. To troubleshoot issues with your workloads, you can generate a support report and send it to Illumio support.

Note

Your PCE user account must have the Organization Owner or Admin user role to perform this task and the workload should be an active, managed workload.

Generate a Support Report from the PCE

  1. In the PCE web console, go to Workloads and VENs or Workloads (depending on the PCE release).

  2. Click the VENs tab.

  3. Click the name of a VEN to go to its details page.

  4. Click Generate Support Bundle. This process can take up to 10 minutes.

  5. To view the status of the report, click the Support Reports link, which opens the Support Reports page and displays the 50 most recent reports that you have generated.

  6. Click Download to download a report.

Generate Linux/AIX/Solaris Support Report Using CLI

If you need to troubleshoot VEN issues, you can generate a VEN support report from the command line for any workload and then send the report to Illumio support.

On Linux, AIX, and Solaris, the generated report is saved to the /tmp directory and overwrites any previously generated copy of the same report.

Note

You must have root privileges on the workload to run the support report command.

You can also run a VEN support report when you unpair a workload.

To generate a VEN support report for a Linux workload:

  1. Establish a secure shell connection (SSH) to the Linux workload.

  2. Execute the following command as root to generate the support report.

    /opt/illumio_ven/illumio-ven-ctl gen-supportreport

  3. Type Y when asked if you want to run the report.

  4. Optionally, if you want to bypass the confirmation prompt, you can execute the script with a -y or -Y option:

    /opt/illumio_ven/illumio-ven-ctl gen-supportreport -y

  5. To view the report generation log, enter the following command:

    more -n 10 -f /opt/illumio_ven_data/log/report.log

  6. The support report generation is complete when "Successfully created report" or "Failed to create report" is logged. After the report is successfully generated, the report is sent to the PCE.

Generate a Windows Support Report Using a CLI

If you need to troubleshoot VEN issues, you can generate a VEN support report from the command line for any workload and then send the report to Illumio Customer Support.

On Windows, the generated report is saved to the C:\Windows\Temp directory and overwrites any previously generated copy of the same report.

You can also run a support report when you unpair a workload.

Note

This applies to VEN releases 24.2.10 and later. For VEN releases 23.5 and earlier, see this guide.

To generate a VEN support report
illumo-ven-ctl.exe gen-supportreport
To bypass the confirmation prompt
illumo-ven-ctl.exe gen-supportreport -noprompt yes