Troubleshooting Configuration Failure Errors
The following topics describe configuration errors and workarounds (if applicable).
Authentication
A new configuration fails with the "Authentication failed. Invalid credentials." error message.
You have entered incorrect credentials, so authentication failed while saving the new configuration. Check the credentials and try again.
Configuration Exists
A new configuration fails with the "Same configuration already exists. Please try a unique url" error message.
You might have entered an account that is already configured. Enter new credentials that have not already been provided.
Error Checking Configurations
Configuring Illumio fails with the "Error occurred while checking for same configurations. Check logs for more details." error message.
This happens while the app is checking for similar configurations. Try the configuration again and check the app.log file for more information. See Check the Application Logs.
Error Message on Illumio Configuration Page
The "Something went wrong. Check logs for more details." error message displays on the configuration page.
The app is not able to reach the PCE using the credentials stored in files. There can be multiple reasons for this issue. One possible cause is that the secret data files have been tampered with. Check the app.log file for more details. See Check the Application Logs.
Error Validating Authorization Token
Configuring the Illumio apps fails with the "Error occurred while validating authorization token." error message.
This happens while the app is checking the Authorized Service Token. Try again, and check the app.log file for more information. To check logs, see Check the Application Logs.
Error While Authenticating Credentials
The new Illumio App configuration fails with the "Error while authenticating credentials. Check logs for more details." error message.
The app is not able to reach the PCE using the provided PCE URL or proxy credentials. There can be multiple reasons for this issue. Check the app.log file for more information. To check logs, see Check the Application Logs.
Error While Initiating Socket Connection with QRadar
The "Error while initiating socket connection with IBM QRadar. Error = [Errno 111] Connection refused" log message appears in the log files.
While using QRadar v7.5.0 UP4 with an encrypted app host, events are not forwarded to QRadar through the TCP socket channel.
Use the following steps to disable the app host encrypted connection:
Click System and License Management in the Admin Panel.
Select the host on which the Illumio App for QRadar v7.4.3 GA+ is installed.
Click Deployment Actions in the top panel and select the Edit Host option.
In the Edit Managed Host window, make sure that the Encrypt Host Connections field is not checked.
In the Admin tab, click Deploy Changes.
Network Connection Timeout
Configuring the Illumio App fails with the "Failed due to network connection timeout." error message.
The app is not able to connect to the server. There may be network issues. If you have a proxy in your network, try to save the credentials with the proxy. For more information about the error, check the app.log file. See Check the Application Logs.
Service Token Invalid
The new Illumio App configuration fails with the "Authorized Service Token is invalid. Please check your Authorized Service Token." error message.
You have entered an incorrect Authorized Service Token. Check the token and try again.